Received Confirmation but Can't Access Subscription on TagMango App
If you are an Indian subscriber, please log out of the TagMango app and log in using your registered mobile number. This is the same number on which you would have received the OTP, the confirmation SMS and Whatsapp (if the number is registered on Whatsapp).
If you are an international subscriber, please log out of the TagMango app log in using your registered email id. This is the same email id on which you would have received the OTP and the confirmation email.
Once logged in, tap on the bottom right circle to access the profile section and then go to Subscriptions.
Do you see the desired subscription there?
If yes, Congratulations. Your purchase is successful. Go to the Feed and select your creator from the Manage Creators option at the top. You should be able to access all content posted by your creator there. Alternatively, you may even check the Messages section. Your creator may have posted some important information related to the particular service you purchased. You can DM your creator if something looks amiss.
If no, please reach out to firstname.lastname@example.org with a screenshot of your payment, transaction ID, your name, your registered mobile number, email and the service you were trying to purchase. Once you share the complete information, the team shall resolve the issue within 72 hours.