If your purchase is complete and you have received a confirmation text/email/Whatsapp from Tagmango, you can simply download the TagMango app and log in using your registered mobile number/email id via OTP. Your registered mobile number/email id(non Indian users) is the same in which you received the OTP and the purchase confirmation.

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Once logged in, tap on the Feed section from the bottom tray and scroll through the feed or select your creator from Manage creators panel at the top. Your creator must have posted what to do next here. If you don't see any post, you can go to the Messages section and see if he/she has posted a message with the relevant details in the mango room of your service.
 
If you are still facing an issue, please reach out to support@tagmango.com with your name, your registered mobile number, email and the service you purchased. Once you share the complete information, the team shall resolve the issue within 72 hours.